After-sales Service
Service policy
Please ensure that the product is operated in a dry, dust-free, and normal temperature environment
Domestic Service Policy
- • 24/7 service
- • Respond within 2 hours
- • Provide solutions within 8 hours
- • On-site service within 48 hours
Overseas Service Policy
- • 24/7 service
- • Continuous service support
VIP Service Policy
- • Special-assigned service person
- • Standby-machine available
- • Maintenance discount
- • Technical training authorization
Training Policy
- • Professional lecturer team provides product knowledge and spot check, installation, operation process, process commissioning, maintenance, etc.
- • Comprohensive and continuously training.
The above services are available for all models on sale！！！
Service support
Please review the process below carefully and please call us for consultation if necessary.
Professional Team Provides Comprehensive Service Support
We have an experienced professional after-sales team, providing customers with efficient and considerate full-process services. In terms of response speed, we promise on-site service within 48 hours to promptly solve problems encountered by customers on-site; in terms of skill empowerment, the team will conduct all-round and thoughtful training, covering product knowledge explanation, equipment inspection methods, installation and operation procedures, process debugging skills and daily maintenance points. This ensures that the customer’s team can proficiently master equipment use and management skills, maximizing equipment value.
Clear Term to Protect Core Rights
We provide solid after-sales guarantees for the products sold, specifically covering two major dimensions: whole-machine warranty and core component warranty. The whole machine enjoys a 12-month warranty service to ensure the stable operation of the equipment within the normal use cycle; the laser, as the core of the equipment, is extended to a 24-month warranty, which specifically guarantees the service life and performance of key components. This reduces the risk of equipment failure for customers, lowers later maintenance costs, and allows customers to use the equipment with more peace of mind.
Customer Hotline
More services
Please review the process below carefully and please call us for consultation if necessary.
